Shipping & Delivery Policy

We're committed to ensuring your orders reach you safely and efficiently. Please read our Shipping and Delivery Policy below for detailed information.

1. Shipping Regions

We proudly offer worldwide shipping. Please note that delivery times may vary based on your location.

2. Shipping Method & Time

All orders are shipped via Standard International Shipping.
•Order Processing Time: Your order will typically be processed and packed within 1-2 business days.
•Estimated Shipping Time: Delivery times vary depending on your location. A more precise estimate will be provided at checkout and in your shipping confirmation email.
Please note that during public holidays or peak promotional periods, processing and shipping times may be slightly extended.

3. Shipping Fees & Return/Exchange Costs

•Shipping Fees: We are pleased to offer free shipping on all orders worldwide.
•Return & Exchange Shipping Costs: Please be aware that customers are responsible for all shipping costs associated with returning or exchanging products for a change of mind. Shipping fees are non-refundable.

4. Order Tracking

Once your order has been shipped, you will receive an email containing a tracking number. You can use this tracking number to monitor your parcel's status on the courier's website. If you are a registered user, you can also log into your account to view real-time updates on your order.

5. Lost or Damaged Packages

We take full responsibility for the safety of your package during transit.
•Lost Packages: If your package has not arrived within the estimated shipping timeframe, please contact our customer service team. We will initiate an investigation with the courier. If the package is confirmed lost, we will arrange for a reshipment or a full refund.
•Damaged Packages: If you receive a damaged package, please take clear photos of the item and all packaging materials within 48 hours of receipt and contact our customer service team immediately. We will assess the situation and arrange for a return, exchange, or refund based on the extent of the damage, in accordance with your rights under the Australian Consumer Law.

6. Customs, Duties, and Taxes

For orders shipped to destinations outside of Australia, your order may be subject to import duties, customs fees, and local taxes (such as VAT).
•These additional charges are the sole responsibility of the customer.
•We have no control over these charges and cannot predict their amount.
•We recommend you contact your local customs office for more information before placing your order.

7. Delivery Issues & Important Notes

•Incorrect Address: Please ensure you provide a complete and accurate shipping address. We are not responsible for delivery failures or additional costs resulting from an incorrect address provided by the customer.
•Unsuccessful Delivery: If a delivery is unsuccessful due to recipient-related reasons (e.g., no one is available to receive the package, refusal to pay customs fees), the parcel may be returned. In such cases, the customer may be responsible for any return shipping costs and reshipment fees.

8. Contact Us

If you have any questions or require assistance regarding shipping and delivery, please feel free to contact us:
•Company Name: PIXEL THREAD PTY LTD
•ACN: 689 221 056
•Address: Unit 449, 29-31 Porter Street, RYDE NSW 2112, Australia
•Email:
•Phone: +1 2133198992