PIXEL THREAD PTY LTD (ACN 689 221 056) ("we", "us", "our") is committed to protecting your personal information and privacy. This Privacy Policy explains how we collect, use, store, share, and protect your data when you visit our website, make a purchase, or interact with our services. This policy is designed to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services:

1.1 Personal Information You Provide

When you register an account, place an order, subscribe to our newsletter, or contact us, we may collect:
•Contact Information: Name, email address, phone number
•Shipping and Billing Information: Shipping address, billing address
•Account Information: Username, password (encrypted), account preferences
•Communication Data: Messages, feedback, and correspondence with our customer service team

1.2 Transaction and Payment Information

•Order Details: Purchase history, items ordered, order value, delivery status
•Payment Information: We do not directly store your full credit card numbers or sensitive payment credentials. All payment transactions are processed through secure, PCI-DSS compliant third-party payment processors (such as Stripe, PayPal, or similar services). We may retain limited payment information such as the last four digits of your card, transaction IDs, and payment status for record-keeping and customer service purposes.

1.3 Automatically Collected Information

When you visit our website, we automatically collect certain technical information through cookies, log files, and similar technologies:
•Device and Browser Information: IP address, browser type and version, operating system, device identifiers
•Usage Data: Pages viewed, time spent on pages, links clicked, referring/exit pages, access times and dates
•Location Data: General geographic location based on IP address

2. How We Use Your Information

We use the information we collect for the following purposes:
•Order Fulfillment: To process and deliver your orders, manage exchanges, and handle customer service inquiries
•Communication: To send order confirmations, shipping notifications, and respond to your requests
•Service Improvement: To analyze website usage, improve our products, services, and user experience
•Marketing: To send promotional emails, newsletters, and special offers (only with your consent, which you may withdraw at any time)
•Fraud Prevention and Security: To detect, prevent, and address fraud, security issues, and technical problems
•Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforce our terms and policies

3. Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

3.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our business, including:
•Payment Processors
•Shipping and Logistics Partners
•Cloud Hosting and IT Services
•Marketing and Analytics Tools
•Customer Support Platforms
These service providers are contractually obligated to use your data only for the purposes we specify and to provide a comparable level of protection for your information.

3.2 Legal and Regulatory Requirements

We may disclose your information when required by law, legal process, or government request, or when we believe disclosure is necessary to protect our rights, property, and safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the successor entity.

4. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than Australia by us or our third-party service providers. When we transfer data internationally, we take reasonable steps to ensure that your personal information receives a comparable level of protection.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights and Choices

Under the Australian Privacy Act 1988, you have the right to:
•Access: Request access to the personal information we hold about you.
•Correction: Request to correct any inaccurate or incomplete information.
To exercise any of these rights, please contact us. We will respond to your request within a reasonable timeframe.

7.1 Marketing Opt-Out

You may opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. You can manage or disable cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us:
•Company Name: PIXEL THREAD PTY LTD
•ACN: 689 221 056
•Address: Unit 449, 29-31 Porter Street, RYDE NSW 2112, Australia
•Email:
•Phone: +1 2133198992
If you are not satisfied with our response, you have the right to complain to the Office of the Australian Information Commissioner (OAIC)._ (OAIC).